Your business needs social media monitoring 100%. Why? Because social media is one of the most powerful communications tools available. And when a business doer ignores what people say about their brand, there will be no success. So, let us unravel the details of social media tracking.
- 1 What Is Social Monitoring?
- 2 Types of Social Media Monitoring
- 3 Why Is Social Media Monitoring Important?
- 3.1 Helps improve customer service
- 3.2 Allows businesses to track their brand reputation
- 3.3 Analyzes competitor strategies
- 3.4 Identifies new business opportunities
- 3.5 Identifies and segments audiences
- 3.6 Reveals negative sentiment in time
- 3.7 Increases brand awareness
- 3.8 Helps to communicate with influencers
- 4 How to Monitor Social Networks?
- 5 Final Words
What Is Social Monitoring?
That means analyzing online conversations on social media platforms — the hubs of thoughts. That helps businesses track their brand perception, analyze competitor strategies, and identify audiences.
Another definition of social media tracking is using an analytics tool for Twitter, Instagram, and other networks. That also involves social listening, which monitors conversations to make wiser marketing decisions.
Types of Social Media Monitoring
There are three types of social media analysis that every business should know about:
- Brand monitoring. This metric measures how often your brand gets mentioned online. It also detects new opportunities for marketing and sales. The goal is to improve customer service, build a good reputation, and increase brand awareness.
- Competitor monitoring. It allows businesses to spy on their rivals and learn from their successes and failures. Also, it lets you know what content performs well in your industry and find new marketing ideas.
- Crisis management. It helps businesses identify and react quickly to negative online sentiment. The goal is to protect your brand reputation and maintain a good image.
Of course, a business that plans to become reputable must go for all types of social media tracking. Moreover, neglecting the significance of comprehensive analysis will make your business fall behind! So, an expert business doer uses everything to get informed: from good Twitter listening tools to Google alerts.
Why Is Social Media Monitoring Important?
Helps improve customer service
The first and most obvious reason for social media analysis is that it helps businesses improve customer service. Nowadays, people scan and use social networks for hours and express their opinions about various brands. So, if a business wants to know what its customers think about its products or services, it should track online conversations.
Moreover, customers appreciate it when businesses react to their comments and concerns. That way, they feel valued and more likely to become loyal customers.
Allows businesses to track their brand reputation
Another reason for social analysis is that it allows businesses to track their brand reputation. In other words, businesses can see how people perceive their brands and what they say about them online.
Analyzes competitor strategies
In addition, social media analysis lets businesses observe their competitor’s strategies. That way, businesses can learn from their rivals’ successes and failures and improve their marketing plans.
Identifies new business opportunities
Social media monitoring helps businesses identify new business opportunities. For example, if many people talk about a novelty, the business might diversify its assortment of goods/services.
Identifies and segments audiences
Social media monitoring also allows businesses to identify and segment their audiences. That way, businesses can target their content accurately and improve their marketing campaigns.
Reveals negative sentiment in time
Social media tracking reveals negative sentiments with supersonic speeds. Thus, you notice discontent and solve the issue in seconds. That, in turn, demonstrates your business fairness and accountability.
Increases brand awareness
Another reason for social media monitoring is that it helps businesses increase brand awareness. The more people talk about your brand, the more popular it becomes. But social media representation is more than being happy about positive talks. If social media tracking helps boost representation, expect a new wave of clients!
Helps to communicate with influencers
Social media tracking helps businesses find and communicate with influencers. That way, businesses can collaborate with them and improve their marketing strategies. But, again, representation and audience-broadening are more significant here. Monitoring of social media will reveal how active an influencer’s audience is and if that is your target for marketing.
How to Monitor Social Networks?
There are two paths: one is fast and trouble-free, while another is artificially complicated. So, the first option is to find automated media monitoring tools. Those apps/programs will analyze the digital plane and form statistics. Sure, there will be manual work, but it will take minutes. Also, media monitoring tools will notify you of a negative comment or a troubled inquiry.
Another option is scrolling tons of posts manually, hoping that you see feedback on external sites. Picture spending hours and finding around four comments. So, that is not the way.
Yet, it is advisable to combine the two presented methods. Let media monitoring tools seek information in vast volumes of data when you focus on specific accounts. That will not take a lot of your energy, but the productiveness will bring its fruits.
Social media tracking is observing online conversations to measure and analyze them. The process helps businesses improve their marketing strategies and find new business opportunities. And, of course, business doers can understand their audiences better. There are many tools that businesses can incorporate to automate the process of social media monitoring! But even if you have only Google alerts, do not neglect to analyze social networks.